Contents Thanks Introduction 1 Face to face 2 Letters, telexes and memos 3 Onthephone 4 Reports and summaries 5 Theptaceofwork 6 Import and export 7 Money matters 8 Delivery and after-saies 9 Visits and travel 10 Marketing and sales 11 Meetings 12 Operations and processes 13 Anewjob 14 Working together 15 A special project Files Acknowledgements · · · · · · (收起)