Tanks 緻謝Introduction 序言1 Face to face 會麵Basic skills and techniques for talking to people in business situations2 letters,faxes and memos 信件，傳真和備忘錄Basic skills and techniques for business correspondence3 On the phone 通電話Basic skills and techniques for using the telephone in business4 Summaries,notes,reports 總結，筆記，報告Basic skills and techniques for writing reports,making notes,summarizing and taking notes of conversations in business5 Working together 一起工作Talking about where you work,employment policy,a companys activities,organization and history6 International trade 國際貿易Ordering and supplying goods or services;answering and making enquiries,making offers,placing and acknowledging orders7 Money matters 貨幣貿易Methods of payment,cash flow,invoicing,dealing with non-payment problems8 Dealing with problems 處理問題Complaining and apologizing,delivery and after-sales problems9 Visitors and travellers 訪問者和旅行者Looking after foreign visitors and travelling on business; hotels,restaurants,small talk,telling stories10 Marketing 市場營銷Marketing a product,market research,promotion and advertisingFiles 文檔BEC考點分布錶
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