Section I: Industrial Engineering: Past, Present and Future. Chapter 1.1: The Purpose and Evolution of Industrial Engineering. Chapter 1.2: The Role and Career of the Industrial Engineer in the Modern Organization. Chapter 1.3 Educational Programs for the Industrial Engineer. Chapter 1.4: The Industrial Engineer as a Manager. Chapter 1.5: Fundamentals of Industrial Engineering. Chapter 1.6: The Future of Industrial Engineering: One Perspective. Chapter 1.7: Future Technologies for the Industrial Engineer. Chapter 1.8: The Future Directions of Industrial Enterprises. Chapter 1.9: The Roles of Industrial and Systems Engineering in Large-Scale Organizational Transformations. Section II: Productivity, Performance, and Ethics. Chapter 2.1: The Concept and Importance of Productivity. Chapter 2.2: Productivity Improvement Through Business Process Reengineering. Chapter 2.3: Total Productivity Management. Chapter 2.4: Performance Management: A Key Role for Supervisors and Team Leaders. Chapter 2.5: Managing Change Through Teams. Chapter 2.6: Involvement, Empowerment, and Motivation. Chapter 2.7: Engineering Ethics: Applications to Industrial Engineering. Chapter 2.8: Case Study: Productivity Improvement Through Employee Participation. Chapter 2.9: Case Study: Reducing Labor Costs Using Industrial Engineering Techniques. Chapter 2.10: Case Study: Teamworking as a Contributor to Global Success. Chapter 2.11: Case Study: Company Turnaround Using Industrial Engineering Techniques. Chapter 2.12: Case Study: Improving Response to Customer Demand. Chapter 2.13: Case Study: Transforming a Company In Central Europe Using Industrial Engineering Methods. Section III: Engineering Economics. Chapter 3.1: Principles of Engineering Economy and the Capital Allocation Process. Chapter 3.2: Budgeting and Planning for Profits. Chapter 3.3: Cost Accounting and Activity-Based Costing. Chapter 3.4: Product Cost Estimating. Chapter 3.5: Life Cycle Cost Analysis. Chapter 3.6: Case Study: Implementing an Activity-Based Costing Program at Auto Parts International. Section IV: Work Analysis and Design. Chapter 4.1: Methods Engineering and Workplace Design. Chapter 4.2: Continuous Improvement. Chapter 4.3: Work Design and Flow Processes for Support Staff. Chapter 4.4: Setup Time Reduction. Chapter 4.5: Case Study: Achieving Quick Machine Setups. Section V: Work Measurement and Time Standards. Chapter 5.1: Measurement of Work. Chapter 5.2: Purpose and Justification of Engineered Labor Standards. Chapter 5.3: Standard Data Concepts and Development. Chapter 5.4: Developing Engineered Labor Standards. Chapter 5.5: Allowances. Chapter 5.6: Computerized Labor Standards. Chapter 5.7: Implementation and Maintenance of Engineered Labor Standards. Chapter 5.8: Work Measurement in Automated Processes. Chapter 5.9: Case Study: Automated Standard Setting for Casting and Cast Finishing Operations. Chapter 5.10: Case Study: Labor Standards for Long-Cycle Jobs in the Aerospace Industry. Chapter 5.11: Case Study: Staffing a Newspaper Pressroom Operation. Section VI: Ergonomics and Safety. Chapter 6.1: Ergonomic Information Resources. Chapter 6.2: Designing, Implementing, and Justifying an Ergonomics Program. Chapter 6.3: Ergonomic Consumer Product Design. Chapter 6.4: Manufacturing Ergonomics. Chapter 6.5: Ergonomics in the Office Environment. Chapter 6.6: The Interface Between Production System Design and Individual Mechanical Exposure. Chapter 6.7: Human-Machine System Design and Information Processing. Chapter 6.8: The Biomechanical Profile of Repetitive Manual Work Routines. Chapter 6.9: International Environmental Standards Based on ISO 14000. Chapter 6.10: Occupational Safety Management and Engineering. Chapter 6.11: Ergonomic Evaluation Tools for Analyzing Work. Chapter 6.12: Case Studies: Prevention of Work-Related Musculoskeletal Disorders in Manufacturing and Service Environments. Section VII: Compensation Management and Labor Relations. Chapter 7.1: Performance-Based Compensation: Designing Total Rewards to Drive Performance. Chapter 7.2: Job Evaluation. Chapter 7.3: Lean Organization Pay Design. Chapter 7.4: Reengineering Production Incentive Plans. Chapter 7.5: Presenting a Case at Arbitration. Chapter 7.6: Compensation Administration. Chapter 7.7: Case Study: Modern Labor Relations: The Roles of Industrial Engineers and Unions. Section VIII: Facilities Planning. Chapter 8.1: A Quantitative Approach to the Site Selection Process. Chapter 8.2: Facilities Layout and Design. Chapter 8.3: A Participatory Approach to Computer-Aided Workplace Design. Chapter 8.4: Planning a Manufacturing Cell. Chapter 8.5: Case Study: Relocating and Consolidating Plant Operations. Chapter 8.6: Case Study: Changing from a Line to a Cellular Production System. Section IX: Forecasting, Planning, and Scheduling. Chapter 9.1: Agile Production: Design Principles for Highly Adaptable Systems. Chapter 9.2: Scheduling and Inventory Control of Manufacturing Systems. Chapter 9.3: Supporting Lean Flow Production Strategies. Chapter 9.4: Just-in-Time and Kanban Scheduling. Chapter 9.5: Planning and Control of Service Operations. Chapter 9.6: Demand Flow Technology (DFT). Chapter 9.7: An Introduction to Supply Chain Management. Chapter 9.8: Production Scheduling. Chapter 9.9: Case Study: An Effective Production System for the Automotive Industry. Part II: WINS.An Effective Production System for the Automotive Industry. Section X: Logistics and Distribution. Chapter 10.1: Industrial Engineering Support for Materials Management. Chapter 10.2: Materials Handling. Chapter 10.3: Warehouse Management. Chapter 10.4: Distribution Systems. Chapter 10.5: Inventory Mangement and Control. Chapter 10.6: Case Study: Lessons Learned from Implementing a Paperless Warehouse Management System. Chapter 10.7: Case Study: Developing Engineered Labor Standards in a Distribution Center. Section XI: Statistics and Operations Research, and Optimization. Chapter 11.1: Applied Statistics for the Industrial Engineer. Chapter 11.2: Principles and Applications of Operations Research. Chapter 11.3: Guide to Optimization Models. Chapter 11.4: Applications of Queuing Theory. Chapter 11.5: Simulation Methodology, Tools, and Applications. Chapter 11.6: Case Study: Neural Network pPplicatios. Section XII: Information and Communication Management. Chapter 12.1: Bar Codes and Other Automated Data Collection Methods. Chapter 12.2: Management of Data. Chapter 12.3: Information Network Applications. Chapter 12.4: Interfacing Technical IE Systems with Business Systems. Chapter 12.5: Artificial Intelligence and Knowledge Management Systems. Section XIII: Product Design and Quality Management. Chapter 13.1: Product Development. Chapter 13.2: Design for Manufacture and Assembly. Chapter 13.3: Value Management. Chapter 13.4: Quality Management. Chapter 13.5: Complying with ISO 9000. Chapter 13.6: The Role of Statistical Process Control in Improving Quality. Chapter 13.7: World-Class Manufacturing--An Industrial Engineering View. Section XIV: Manufacturing Technologies. Chapter 14.1: Manufacturing Processes. Chapter 14.2: Process Design and Planning. Chapter 14.3: Manufacturing Process Design Using Statistical Process Analysis. Chapter 14.4: Manual and Automated Assembly. Chapter 14.5: Flexible Automation. Chapter 14.6: Industrial Process Control. Chapter 14.7: Packaging Equipment and Methods. Chapter 14.8: Automation with Robots. Chapter 14.9: Production Flow Strategies. Section XV: Government and Service Industry Applications. Chapter 15.1: Industrial Engineering in Government. Chapter 15.2: Facilities Planning and Labor Management in the Food Service Industry. Chapter 15.3: Health Service. Chapter 15.4: Case Study: Automated Staffing Determination for a Grocery Chain. Chapter 15.5: Case Study: Development of Job Plans in an Electric Utility. Chapter 15.6: Case Study: Labor Controls for a Bank. Section XVI: Maintenance Management. Chapter 16.1: Computer-Aided Maintenance Planning, Scheduling and Control. Chapter 16.2: Benefits of Auditing the Maintenance Department. Chapter 16.3: Total Productive Maintenance (TPM). Chapter 16.4: Case Study: Automated Job Standards for Aircraft Maintenance. Section XVII: Tools, Techniques, and Systems. Chapter 17.1: Charting Techniques. Chapter 17.2: Stopwatch Time Study. Chapter 17.3: Work Sampling and Group Timing Technique. Chapter 17.4: MOST Work Measurement Systems. Chapter 17.5: Learning Curves. Chapter 17.6: Group Technology (GT). Chapter 17.7: CAD/CAM. Chapter 17.8: Assembly Line Balancing. Chapter 17.9: Project Management. Chapter 17.10: Case Study: Applying Learning Curves in Aircraft Production--Procedures and Experiences. Glossary.
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