Emotional Value 2024 pdf epub mobi 电子书


Emotional Value

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发表于2024-12-02

Emotional Value 2024 pdf epub mobi 电子书

Emotional Value 2024 pdf epub mobi 电子书

Emotional Value 2024 pdf epub mobi 电子书



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出版者:Berrett-Koehler Publishers
作者:Janelle Barlow
出品人:
页数:310
译者:
出版时间:2000-4-1
价格:USD 27.95
装帧:Hardcover
isbn号码:9781576750797
丛书系列:

图书标签: 思维方式   


Emotional Value 2024 pdf epub mobi 电子书 图书描述

Society is rapidly moving from a service economy to an experience economy. As a result, today's more sophisticated consumers not only demand services and products that are of the highest quality; they also want positive, emotionally satisfying experiences. The companies and institutions that learn how to add emotional value to their customers' experiences will leave their competitors behind. This book details a practice for adding emotional value to customers' experiences and to those of staff. The practices show that by understanding the critical role emotions play in creating customer experiences, organizations can take their service to new levels.

Emotional Value 2024 pdf epub mobi 电子书

Emotional Value 2024 pdf epub mobi 电子书
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