Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.
發表於2024-11-08
Six Sigma for Transactions and Service (Six Sigma Operational Methods) 2024 pdf epub mobi 電子書 下載
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Six Sigma for Transactions and Service (Six Sigma Operational Methods) 2024 pdf epub mobi 電子書 下載