Total Quality Control

出版者:McGraw-Hill

作者:Feigenbaum, Armand V.

页数:896

出版时间:2012-1

价格:$ 101.70

isbn号码:9780070220034

图书标签:1

Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised fourth edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. There is new emphasis on managing, operating, and on integrating the key areas of a company's quality value chain. This title talks about Six Sigma and its role in Total Quality Management, and ensuring customer satisfaction and retention.