Transactional Six Sigma and Lean Servicing

出版者:CRC

作者:Betsi Harris Ehrlich

页数:271

出版时间:2002-06-13

价格:USD 74.95

装帧:Hardcover

isbn号码:9781574443257

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This ground breaking "how to" book is a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing techniques have been implemented and proven effective in achieving substantial documented results. The author covers both theory and practical application of Lean Servicing, Six Sigma DMAIC and Six Sigma DFSS concepts and methods that can be used effectively in service organizations to achieve reduced costs and a new level of service excellence.