Managing the Guest Experience in Hospitality 2024 pdf epub mobi 电子书

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发表于2024-11-19

Managing the Guest Experience in Hospitality 2024 pdf epub mobi 电子书

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出版者:Thomson Delmar Learning

作者:Robert Ford

出品人:

页数:432

译者:

出版时间:1999-12-13

价格:USD 68.95

装帧:Paperback

isbn号码:9780766814158

丛书系列:

图书标签: 酒店管理旅游 hospitality disney

Managing the Guest Experience in Hospitality 2024 pdf epub mobi 电子书图书描述

This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.

Managing the Guest Experience in Hospitality 2024 pdf epub mobi 电子书

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