Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive. They want greater choice, speed of service and convenience, and will not be 'sold to' or manipulated. Companies that do not face up to these changes will lose market share.
發表於2024-12-24
Customer Care Excellence 2024 pdf epub mobi 電子書 下載
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Customer Care Excellence 2024 pdf epub mobi 電子書 下載