An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.
發表於2024-12-01
IT Service Management 2024 pdf epub mobi 電子書 下載
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IT Service Management 2024 pdf epub mobi 電子書 下載