The Customer Service Survival Kit 2024 pdf epub mobi 电子书


The Customer Service Survival Kit

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发表于2024-11-08

The Customer Service Survival Kit 2024 pdf epub mobi 电子书

The Customer Service Survival Kit 2024 pdf epub mobi 电子书

The Customer Service Survival Kit 2024 pdf epub mobi 电子书



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出版者:AMACOM
作者:Richard S. Gallagher
出品人:
页数:208
译者:
出版时间:2013-3-20
价格:USD 17.95
装帧:Paperback
isbn号码:9780814431832
丛书系列:

图书标签: 顾客服务  Customer  Business   


The Customer Service Survival Kit 2024 pdf epub mobi 电子书 图书描述

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit" explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: the power of leaning into criticism; trigger phrases that can make bad situations worse; the secret to helping people feel deeply heard in a crisis; how to use the divide-and-conquer approach to safely deliver bad news; indispensable problem-solving tools; how to become immune to intimidation; how to wrap up transactions so that customers are happy; and more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with any customer - the key to radical improvements in every organization.

The Customer Service Survival Kit 2024 pdf epub mobi 电子书

The Customer Service Survival Kit 2024 pdf epub mobi 电子书
想要找书就要到 本本书屋
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

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