Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. "Great Customer Connections" presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
發表於2024-07-02
GREAT CUSTOMER CONNECTIONS 2024 pdf epub mobi 電子書 下載
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GREAT CUSTOMER CONNECTIONS 2024 pdf epub mobi 電子書 下載