Book Description

Class Acts reveals a simple, but stunning secret: Business success is directly linked to good manners and business etiquette. And that is how it should be since, according to etiquette expert and business consultant Mary Michell, good manners come from inside good people. They grow from our instinctive understanding of the fundamental principle that every human being deserves respect.

Etiquette, on the other hand, comes from outside, but it too is based on the same principle of respect. It's a set of practical rules that guide our behavior with others. Knowing how we're expected to behave can make us confident and self-assured, so we can focus on the business at hand more effectively. And when the business at hand is business, treating everyone with respect can lead to more productive and satisfying relationships with clients, costomers, colleagues, and even competitors.

Unfortunately, today we're seeing less etiquette and more rudeness. People like to blame this on technology. But technology alone cannot make us rude; it just allows us a new way to express our old selfishness, such as talking too loudly on our cell phones.

In Class Acts , Michell shows us how to combat this sort of rudeness by reflecting on how we treat other people. Then she explains how to develop the interpersonal skills needed for success in business today. Every communications issue is covered - from introductions and handshakes to email and formal presentations. She also describes how to handle a large variety of business situations, from hosting banquets and celebrating happy events to offering condolences, delivering bad news, and even firing someone.

An invaluable resource for everyone from students to CEOs, Class Acts offers indispensable advice about the human side of business.

Book Dimension

length: (cm)21.6 　　　 　　　　　 　　　　　 width:(cm)14.4