Table of Contents
Mentor's Message: Feedback as a path for learning, developing, and changing
Giving Feedback: The Basics
What is Feedback?
What feedback is not!
What feedback is
When to Give Feedback
Know when to step in
When feedback works and when it doesn't
How to Give Feedback Effectively
Establish a receptive work environment
Do your homework before a formal feedback session
Follow these five steps to facilitate a corrective feedback session
How to Receive Feedback Openly
Why do we feel defensive?
Open your mind to change
How to Manage Feedback Problems
Think Carefully about giving upward corrective feedback
Decide when feedback no longer works
Be patient when working with a noncommunicator
Handle volatile situation with care
Avoid giving inappropriate feedback
Tips and Tools
Tools for Giving Feedback
Test Yourself
Answers to test questions
To Learn More
Sources for Giving Feedback
Notes
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