Resolving Patient Complaints 2024 pdf epub mobi 电子书

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发表于2024-11-24

Resolving Patient Complaints 2024 pdf epub mobi 电子书

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出版者:Jones & Bartlett Pub

作者:Osborne, Liz

出品人:

页数:256

译者:

出版时间:2003-6

价格:$ 204.47

装帧:Pap

isbn号码:9780763726225

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Resolving Patient Complaints 2024 pdf epub mobi 电子书图书描述

Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, as well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, as a result, greatly reduce risk management claims.

Resolving Patient Complaints 2024 pdf epub mobi 电子书

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