Resolving Patient Complaints

Resolving Patient Complaints pdf epub mobi txt 电子书 下载 2025

出版者:Jones & Bartlett Pub
作者:Osborne, Liz
出品人:
页数:256
译者:
出版时间:2003-6
价格:$ 204.47
装帧:Pap
isbn号码:9780763726225
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Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, as well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, as a result, greatly reduce risk management claims.

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