发表于2024-11-09
Telephone Skills for Professionals in Health Care 2024 pdf epub mobi 电子书
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This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept at handling their phone interactions.
Telephone Skills for Professionals in Health Care 2024 pdf epub mobi 电子书