Telephone Skills from A to Z

Telephone Skills from A to Z pdf epub mobi txt 电子书 下载 2025

出版者:Course Technology Ptr
作者:Friedman, Nancy
出品人:
页数:112
译者:
出版时间:2000-5
价格:$ 15.76
装帧:Pap
isbn号码:9781560525806
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Your company's reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool. Learning Objectives: To present basic telephone courtesies. To show how to handle telephone conversation problems. To explain what to avoid in telephoning.

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