Telephone Skills from A to Z

出版者:Course Technology Ptr

作者:Friedman, Nancy

页数:112

出版时间:2000-5

价格:$ 15.76

装帧:Pap

isbn号码:9781560525806

Your company's reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool. Learning Objectives: To present basic telephone courtesies. To show how to handle telephone conversation problems. To explain what to avoid in telephoning.