Finally, a book that not only explains how quality IT management can take your business to the next level; it also shows you how to get there And, big bonus?it tells you in plain English. Who Owns the Data? should be on the desk of every business exec, CIO, Senior IT Manager, and anyone providing, receiving, or affected by IT services within an organization. Information management has become entrenched in every facet of business operations and is a key source of competitive advantage. Recent research results, along with related studies and models on customer service, provide the foundation for a holistic capabilities assessment model for measuring Internal Customer Relationship Management (IntCRM)?a model created and developed by Dr. Eichorn and presented herein?serves as a comprehensive tool for examining an organization's business and IT integration capabilities and provides quantitative and visual evaluation of the key criteria to determine how an organization is measuring up in