It is painfully clear that few companies are achieving their goals for client/server reliability, availability, and serviceability. It is becoming equally clear that the problems are not technical, but organizational. How does one structure an IT organization that can achieve today's business goals using today's tools and architectures? This book takes on the challenge, and offers realistic, specific answers based on the experiences of more than 40 leading companies. You'll learn exactly what not to do, which lessons to draw lessons from the success of the traditional data center, and most importantly, how to design for the 21st century paradigm of "any data, anywhere, anytime." Learn what it really means to treat your network like you treat your data center; to organize your enterprise around mission-critical support instead of specific technologies; to maintain both centralized control and decentralized operations; to establish standards without imposing rigidity, and to bring discipline without bureaucracy. The book is concise, but the diagnoses are specific -- and so are the solutions.