No other author documents the Mac OS the way Robin Williams does. In The Robin Williams Mac OS X Book, Jaguar Edition updated to include Mac OS X 10.2, she brings her inimitable approach to Apple's radically redesigned OS, eschewing jargon for straightforward explanations and a good dose of humor. It's an approach that works equally as well for newcomers looking for a gentle introduction to the Macintosh as it does for experienced Mac users upgrading to Mac OS X 10.2. This practical, how-to guide covers all of the exciting new features in Mac OS X 10.2, including the revamped Finder, new instant messaging client, global address book, spam-blocking email program, QuickTime 6, Sherlock 3, and more. Robin doesn't neglect the basics either. You'll find logical, easy-to-follow sections on how to use your Mac for a variety of everyday tasks: printing, sending email, exchanging files, and surfing the Web. And for those frustrating moments When Things Go Wrong, Robin has compiled a troubleshooting guide for common Mac snafus. See for yourself why Robin's books have won her millions of fans.