Introduction to Help Desk Concepts and Skills 2025 pdf epub mobi 电子书
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发表于2025-01-10
Introduction to Help Desk Concepts and Skills 2025 pdf epub mobi 电子书
Introduction to Help Desk Concepts and Skills 2025 pdf epub mobi 电子书
Introduction to Help Desk Concepts and Skills 2025 pdf epub mobi 电子书
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出版者:McGraw-Hill College
作者:Sanderson, Susan M.
出品人:
页数:464
译者:
出版时间:2003-9
价格:$ 151.70
装帧:Pap
isbn号码:9780078216770
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Introduction to Help Desk Concepts and Skills 2025 pdf epub mobi 电子书 图书描述
"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.
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Introduction to Help Desk Concepts and Skills 2025 pdf epub mobi 电子书
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