The Six Principles of Service Excellence 2024 pdf epub mobi 电子书

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发表于2024-11-26

The Six Principles of Service Excellence 2024 pdf epub mobi 电子书

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出版者:Lightning Source Inc

作者:Gilbert-Jamison, Theo

出品人:

页数:156

译者:

出版时间:

价格:$ 28.19

装帧:HRD

isbn号码:9781420856316

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In reading this book, you will find that The Six Principles of Service Excellence IS: . A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. . More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: . A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. . For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. . A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

The Six Principles of Service Excellence 2024 pdf epub mobi 电子书

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