发表于2025-01-09
Call Center Success 2025 pdf epub mobi 电子书
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Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service. Learning Objective: To explain the basics of providing high quality customer service. To describe the six elements of professionalism. To explore how to understand and respond to customer needs.
Call Center Success 2025 pdf epub mobi 电子书