Business Process Improvement

出版者:McGraw-Hill

作者:Harrington, H.J.

页数:274

出版时间:1991-4

价格:$ 37.23

装帧:HRD

isbn号码:9780070267688

图书标签:Business_Process美國BA

It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.

用户评价

读书还是要读经典。业务流程优化的概念早在1991年就由Harrington提出，并在此书中作了极其详细的说明。26年前的书至今看来还是非常有真知灼见。有时候真佩服美国人在概念制造方面的前瞻性真是厉害。

读书还是要读经典。业务流程优化的概念早在1991年就由Harrington提出，并在此书中作了极其详细的说明。26年前的书至今看来还是非常有真知灼见。有时候真佩服美国人在概念制造方面的前瞻性真是厉害。

读书还是要读经典。业务流程优化的概念早在1991年就由Harrington提出，并在此书中作了极其详细的说明。26年前的书至今看来还是非常有真知灼见。有时候真佩服美国人在概念制造方面的前瞻性真是厉害。

读书还是要读经典。业务流程优化的概念早在1991年就由Harrington提出，并在此书中作了极其详细的说明。26年前的书至今看来还是非常有真知灼见。有时候真佩服美国人在概念制造方面的前瞻性真是厉害。

读书还是要读经典。业务流程优化的概念早在1991年就由Harrington提出，并在此书中作了极其详细的说明。26年前的书至今看来还是非常有真知灼见。有时候真佩服美国人在概念制造方面的前瞻性真是厉害。