This is a hands-on guide to making human services work. "Textbook of Social Administration" equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers and consumers. "Textbook of Social Administration" demystifies human services management with a simple but powerful approach that is both passionate and informed. "Textbook of Social Administration" includes: frameworks for organizing social administration skills; strategies for initiating change through persuasion; principles of consumer-centered management; the elements of the social program; analytic framework; framework requirements for goals, objectives, and expectations; helping behaviors; examples of program elements that enhance consumer benefits; applying the wrap-around approach to school-based mental health services; managing information; selecting and measuring performance indicators; personnel management; fiscal management; and, the inverted hierarchy and much more. "Textbook of Social Administration" is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.