Knock Your Socks Off Answers 2025 pdf epub mobi 电子书

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发表于2025-04-09

Knock Your Socks Off Answers 2025 pdf epub mobi 电子书

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出版者:Amacom Books

作者:Anderson, Kristin/ Zemke, Ron

出品人:

页数:176

译者:

出版时间:1995-9

价格:148.00元

装帧:Pap

isbn号码:9780814478844

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Knock Your Socks Off Answers 2025 pdf epub mobi 电子书图书描述

This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.

Knock Your Socks Off Answers 2025 pdf epub mobi 电子书

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