Service Quality Management in Hospitality, Tourism, and Leisure 2024 pdf epub mobi 電子書 下載


Service Quality Management in Hospitality, Tourism, and Leisure

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Does your staff deliver the highest quality service possible Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

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Service Quality Management in Hospitality, Tourism, and Leisure 2024 pdf epub mobi 電子書 下載

Service Quality Management in Hospitality, Tourism, and Leisure 2024 pdf epub mobi 電子書 下載

Service Quality Management in Hospitality, Tourism, and Leisure 2024 pdf epub mobi 電子書 下載



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出版者:Haworth Pr Inc
作者:Kandampully, Jay (EDT)/ Mok, Connie (EDT)/ Sparks, Beverley A. (EDT)
出品人:
頁數:366
譯者:
出版時間:2001-1
價格:966.55元
裝幀:HRD
isbn號碼:9780789007261
叢書系列:

圖書標籤: 學習   


Service Quality Management in Hospitality, Tourism, and Leisure 2024 pdf epub mobi 電子書 下載
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Service Quality Management in Hospitality, Tourism, and Leisure 2024 pdf epub mobi 電子書 下載


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