L.E.T. has changed countless corporations and private businesses-including many Fortune 500 companies-with its down-to-earth communication and conflict resolution skills. Now, this indispensable source has been newly revised with updated research and timely case studies.

"The skill-building aspect is why L.E.T. training is a high priority for our managers and supervisors. The chance that leaders will make changes in this critical leadership skill area-the way they communicate-is higher with L.E.T. than with anything else that I've seen on the market." (H. Levine, Vice President, Business Consulting and Organizational Development, Merck & Co., Inc.)

"Leader Effectiveness Training (L.E.T.) is the best, most practical book that I've ever read on management." (Kent Stickler, President, The Stickler Learning Group)

"L.E.T. is a ground-breaking book and training methodology that has proven to provide skills and tools to managers in a corporate setting. The skills and tools are timeless." (Liz Mazzotta, Training Director, Mutual of Omaha)