The Big Book of Customer Service Training Games 2024 pdf epub mobi 电子书
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发表于2024-12-27
The Big Book of Customer Service Training Games 2024 pdf epub mobi 电子书
The Big Book of Customer Service Training Games 2024 pdf epub mobi 电子书
The Big Book of Customer Service Training Games 2024 pdf epub mobi 电子书
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The Big Book of Customer Service Training Games 2024 pdf epub mobi 电子书 图书描述
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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