Exceeding Customer Expectations

出版者:Prentice Hall

作者:Bruegman, Randy R.

页数:134

出版时间:2002-11

价格:$ 48.22

装帧:Pap

isbn号码:9780130384942

For courses in Fire Service Management and Administration. Addressing the need for modern fire departments to improve service and cost effectiveness while maintaining a level of excellence, this text for the fire safety professional emphasizes the use of Quality Improvement Programs to meet these demands. Describing the planning, training, and teamwork needed to bring about successful QIPs, this text explains their benefits and presents techniques to show that they are feasible and achievable in fire service today.