Supervision in the Hospitality Industry

出版者:John Wiley & Sons Inc

作者:Miller, Jack E./ Walker, John R./ Drummond, Karen Eich

页数:144

出版时间:2006-9

价格:$ 44.07

装帧:Pap

isbn号码:9780470099087

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.