The Telephone Interviewer's Handbook

出版者:John Wiley & Sons Inc

作者:Gwartney, Patricia A.

页数:336

出版时间:2007-4

价格:253.00元

装帧:Pap

isbn号码:9780787986384

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment."

— David R. Johnson , professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln