Roderick A. Munro is a business improvement coach with RAM Q Universe, Inc. He is also the author of five other books on Six Sigma and the ISO TS 16949 process. He is an ASQ Fellow, Certified Quality Engineer, Quality Auditor, and Manager of Quality and Operational Excellence. Munro is also a Fellow Chartered Quality Institute (CQI) Chartered Quality Professional (CQP) (England), IRCA QMS Lead Audit, and was named Quality Professional of the Year for 2006 by Quality Magazine.

Govindarajan (Govind) Ramu is a Director Quality Assurance at SunPower Corporation, CA. He is a licensed professional engineer (mechanical) from Ontario, Canada, and holds certifications in statistical quality control and operations research from ISI India. He is an ASQ Fellow, Certified Reliability Engineer, Software Quality Engineer, Quality Auditor, Six Sigma Black Belt, Quality Engineer, and Manager for Quality and Organizational Excellence. He is also one of the major contributing authors for The Lean Handbook. More biographical information can be found at http://www.asq.org/sixsigma/about/govind.html.

Daniel J. Zrymiak works as a Mobilization Associate Manager at Accenture. He holds a bachelor degree of commerce from the University of Saskatchewan. He is an ASQ Fellow, Certified Software Quality Engineer, Quality Engineer, Quality Auditor, Quality Manager, Quality Auditor-HACCP, Six Sigma Black Belt, and Biomedical Auditor. Zrymiak is currently the Regional Director for ASQ Region 4 (Canada) for the 2015-2016 term. He is a recipient of the ASQ Feigenbaum Medal and an ASQ Testimonial Award. Daniel blogs regularly for the ASQ Influential Voices program, and his articles and reviews have been published in Quality Progress, Software Quality Professional, Quality Management Journal, and the Six Sigma Forum.