Management

作者:Plunkett, Warren R.; Attner, Raymond F.; Allen, Gemmy

页数:744

出版时间:2007-6

价格:576.00元

isbn号码:9780324568363

The ninth edition of MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership.