Renowned social scientist Daniel Yankelovich reinvents the art of dialogue in this groundbreaking guide to managing people and issues. He explains why mastery of dialogue has become an indispensable leadership skill. Drawing on his years of experience with leaders of organizations large and small， Yankelovich offers clear， easy-to-follow guidelines for conducting dialogues that lead to greater trust， mutual understanding， and broadened perspectives. The Magic of Dialogue spells out: -- When to use dialogue and when to rely on simpler forms of communication -- How dialogue differs from debate， discussion， and deliberation -- Why dialogue is a special -- and important -- form of learning -- Ten common obstacles to effective dialogue and how to avoid them -- The unique benefits only dialogue can produce An invaluable handbook for business and civic leaders and other professionals， The Magic of Dialogue will also help concerned citizens find common ground on difficult political issues.