Effective performance communication is critical to business success. It supports customer relations， quick response， and productive work. It leads to faster management of change and the creation of a work climate that can support performance. It also links individuals to business goals and each other. On-the-Level spells out proven methods for success which are based on the authors 45 years of work and management consulting in organizations around the world. This best-selling book has been thouroughly revised and updated， incorporating the newest developments in the field of performance appraisal. On-the-Level is designed to help everyone in and around the workplace to plan and execute more effective and less fearful face-to-face communication. It shows how and why face-to-face， spontaneous discussions are key to continuous improvement and business success. The approach described in the book is effective in goal-setting， feedback and performance review， and development planning situations.