具体描述
“I approached the business of innkeeping from a customer’s perspective. I was the host, and the customers were my houseguests. . . . If we give them good value, they will unhesitatingly pay what they think it’s worth. That was the first strategy, and it continues to this day.”
How did a child of immigrants, starting with no background in the hotel business, create the world’s most admired and successful hotel brand? And how has Four Seasons grown dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service?
Isadore Sharp answers these questions in his inspiring memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father’s three-man construction business.
Sharp learned the hotel business by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Today, Four Seasons is widely recognized as the world leader in comfort and luxury—in fact, it sets the standard by which every luxury hotel is measured.
If you’ve ever set foot in a Four Seasons hotel, you know that every property accomplishes a rare and elusive aim: to deliver a memorable and unique guest experience at every point of contact. It’s not just the custom-made beds or the fact that the staff always remembers your name. It’s a feat accomplished through genuine engagement at every level of the company, from the hotel managers and concierges to the housekeepers and doormen.
Four Seasons is the story of a unique approach to creating an extraordinary brand by building a culture of true respect and caring—and nurturing that culture in more than thirty countries around the world.
作者简介
目录信息
读后感
里面还是过于美化了，golden rules有借鉴的意义，但是效果扩大话了。做过酒店的人都知道，很多事情不是那么容易就解决的。过于理想。住过四季，也就那样子。很多amenity是F.S首创到时蛮impressive的。 顺着公司发展的模式可以给创业一些tips。
评分里面还是过于美化了，golden rules有借鉴的意义，但是效果扩大话了。做过酒店的人都知道，很多事情不是那么容易就解决的。过于理想。住过四季，也就那样子。很多amenity是F.S首创到时蛮impressive的。 顺着公司发展的模式可以给创业一些tips。
评分里面还是过于美化了，golden rules有借鉴的意义，但是效果扩大话了。做过酒店的人都知道，很多事情不是那么容易就解决的。过于理想。住过四季，也就那样子。很多amenity是F.S首创到时蛮impressive的。 顺着公司发展的模式可以给创业一些tips。
评分里面还是过于美化了，golden rules有借鉴的意义，但是效果扩大话了。做过酒店的人都知道，很多事情不是那么容易就解决的。过于理想。住过四季，也就那样子。很多amenity是F.S首创到时蛮impressive的。 顺着公司发展的模式可以给创业一些tips。
评分里面还是过于美化了，golden rules有借鉴的意义，但是效果扩大话了。做过酒店的人都知道，很多事情不是那么容易就解决的。过于理想。住过四季，也就那样子。很多amenity是F.S首创到时蛮impressive的。 顺着公司发展的模式可以给创业一些tips。
用户评价
超级感动 写得很实在
评分终于读完了。Isadore老爷子真是让人佩服得五体投地。知人善任，目光长远，领先时代。尤为赞赏他关于价值的阐述，另外他的实用商业道德也很值得借鉴。对于我这种纯商业理论一知半解的人来说，看他在实例说明问题感觉特别通透。各种受启发，总之就是早该读而因为懒惰没读的好书。感想实在太多，啥时有空慢慢写长评罢。最后，我居然才知道比尔•盖茨先生持有四季酒店集团47.5%的股份……
评分终于读完了。Isadore老爷子真是让人佩服得五体投地。知人善任，目光长远，领先时代。尤为赞赏他关于价值的阐述，另外他的实用商业道德也很值得借鉴。对于我这种纯商业理论一知半解的人来说，看他在实例说明问题感觉特别通透。各种受启发，总之就是早该读而因为懒惰没读的好书。感想实在太多，啥时有空慢慢写长评罢。最后，我居然才知道比尔•盖茨先生持有四季酒店集团47.5%的股份……
评分超级感动 写得很实在
评分超级感动 写得很实在
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