Mark Foll is someone you might have spoken to, although you wouldn't necessarily know it; he might have called in the middle of your favourite television programme to ask if you could take part in some market research, or you might even have called him to sort out your mobile phone contract or to find out where your airline tickets are. Mark has been drifting from terrible job to even worse job when he washes up at Waverly Insurance, working as a claims adjuster. It is only when he is sent to Marston Greem, a Norfolk village, to investigate what might or might not be a cancer cluster caused by a waste management company insured by Waverly, that life begins to become something that Mark might believe actually involves him. Start From Here is a social comedy, a love story, and a novel about patterns, randomness, and the patterns we see in randomness -- in love, in life, and in insurance.