For undergraduate and graduate level Management Skills, and Organizational Behavior courses, as well as for Executive Education for beginning through mid-level managers and professionals. This text's engaging and practical, yet research-based style is designed to help students achieve the success they desire. Specifically, the ideas, tools, and techniques help students enhance their effectiveness (ability to achieve results), career potential (e.g., marketability, salaries, promotions, job satisfaction and job choice), and general well-being (e.g., happiness, health, work-life "balance"). As with the first edition, this second edition is based on the compelling assumptions that (1) IQ is not a big predictor of success and (2) the most successful people work smarter, not only harder, than less successful people. Students appreciate this book not only because it is written in an engaging and practical style, but because it provides them with many tools that will help them work smarter immediately, as well as in the long term. Instructors appreciate this book because if effectively translates solid research into concepts and tools that students find interesting and immediately useful.

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