Foreword
Introduction to the ASTD Handbook for Workplace Learning Professionals
Section I: Learning in the Workplace
Luminary Perspective: Learning in the Workplace
Chapter 01 The Evolution of the Training Profession
Chapter 02 The Evolution of Human Performance Improvement
Chapter 03 The Business Case for Learning
Chapter 04 Performance Consulting: A Process to Ensure Skill Becomes Performance
Section II: Assessing and Analyzing Needs
Luminary Perspective: Some Important Questions Regarding Needs Assessment and Analysis
Chapter 05 Data Collection and Assessment—Finding the Right Tool for the Job
Chapter 06 Identifying Performance and Learning Gaps
Chapter 07 Competencies and the Changing World of Work
Chapter 08 Selecting Solutions to Improve Workplace Performance
Section III: Designing and Developing Effective Learning
Luminary Perspective: Designing and Developing Effective Learning
Chapter 09 Research in Learning: What We Know for Sure
Chapter 10 Instructional Design Models and Learning Theories
Chapter 11 The Learner: What We Need to Know
Chapter 12 Instructional Design and Development
Chapter 13 Best Practices in Online Course Development
Chapter 14 Learning Transfer: The Next Frontie
Chapter 15 Off-the-Shelf Materials
Section IV: Face-to-Face Delivery—As Important as Ever
Luminary Perspective: Face-to-Face Delivery—As Important as Ever
Chapter 16 The 10 Most Important Lessons I've Learned About Effective Classroom Presentation
Chapter 17 Active Learning Strategies
Chapter 18 Instructional Facilitation
Chapter 19 Large Group Methods: A Shopper's Guide
Chapter 20 The 25 Competencies of a Master Trainer
Chapter 21 Coaching: A Customized Learning Approach
Section V: Delivering Technology-Enabled Learning
Luminary Perspective: What Is the Meaning of the e in e-Learning?
Chapter 22 Learning Technology Primer
Chapter 23 Authoring Techniques and Rapid E-Learning
Chapter 24 What Is a Simulation? The New Structure of Actions-Systems-Results
Chapter 25 Performance Support: Anytime, Anyplace, Including the Classroom
Chapter 26 Distance Learning and Web-Based Training
Chapter 27 Learning Meets Web 2.0: Collaborative Learning
Section VI: Measuring and Evaluating Impact
Luminary Perspective: Evaluating Training Programs
Chapter 28 Level 1: Reaction Evaluation
Chapter 29 Level 2: Learning—Five Essential Steps for Creating Your Tests and Two Cautionary Tales
Chapter 30 Level 3 Evaluation
Chapter 31 Level 4: Results
Chapter 32 Return-on-Investment
Chapter 33 Bottom Line Measures in the ASTD WLP Scorecard
Section VII: Organizational Level Applications
Luminary Perspective: Organizational Level Applications
Chapter 34 Learning in Organizations
Chapter 35 Organizational Culture
Chapter 36 Leading Complex Change
Chapter 37 The Learning Organization Today: An Interview with Peter Senge
Chapter 38 Managing Knowledge in Organizations
Chapter 39 Consulting on the Inside
Chapter 40 Consulting From the Outside
Section VIII: Managing the Learning and Performance Function
Luminary Perspective: Learning Linked to Business Results
Chapter 41 Managing Learning Like a Business
Chapter 42 Tips for Outsourcing Success
Chapter 43 Using Technology to Manage Learning
Chapter 44 Intellectual Property: Protect What Is Yours and Avoid Taking What Belongs to Someone Else
Chapter 45 Preaching to the Choir: The Future of Integrated Talent Management
Section IX: The WLP Professional
Luminary Perspective: Getting to Relevance
Chapter 46 Competencies: The Foundation of Our Profession
Chapter 47 Careers in Workplace Learning and Performance
Chapter 48 Workplace Learning and Performance Certification
Chapter 49 Ethics for Workplace Learning and Performance Professionals
Glossary
Using the CD-ROM
About the Editor
About the American Society for Training & Development
Index
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