The Pursuit of Something Better

作者:Esler, Dave/ Kruger, Myra

页数:277

出版时间:2009-8

价格:$ 18.02

isbn号码:9780982443705

承接 住宅 自建房 室内改造 装修设计 免费咨询 QQ：624617358 一级注册建筑师 亲自为您回答、经验丰富，价格亲民。无论项目大小，都全力服务。期待合作，欢迎咨询！QQ：624617358

The Pursuit of Something Better tells the story of the transformation of U.S. Cellular from a thoroughly ordinary company ranked eighth in its industry and in danger of extinction into an organization that is loved by employees and customers alike, and a proven winner by every measure.

Even more impressive is how this transformation took place. U.S. Cellular focused on the soft stuff so often discredited by conventional business wisdom: values and heart; inspirational and empowering leadership; motivation by values, not fear; ethics and integrity and an insistence on always doing the right thing. Most of all, U.S. Cellular thrived by obsessively putting the customer, and the quality of the customer experience, first. .

The Pursuit of Something Better is also the story of Jack Rooney, the unconventional CEO who had the vision to see the limitations of the traditional business model a decade before it imploded, and the courage to replace it with something much, much better.