Phone Skills for the Information Age

作者:Maxwell, Dorothy

页数:152

出版时间:2005-2

价格:$ 86.45

isbn号码:9780073017273

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.