前言Part 1 Business Letters 英語函電Chapter 1 The Introduction of Business Letters 函電介紹 1.1 Introduction 介紹 1.2 The Principles of Business Writing 函電寫作原則 1.3 The Structure of Business Writing 函電寫作結構 1.4 Fax and E-mail 傳真和電子郵件Chapter 2 Establishment of Business Relations 建立業務關係 2.1 Request for the Establishment of Business Relations 請求建立業務關係 2.2 A Letter of Reference and Reply 查詢信迴復信 2.3 A Sales Letter 銷售信Chapter 3 Enquires and Offers 詢盤與報盤 3.1 A General Enquiry 一般詢盤 3.2 A Specific Enquiry 具體詢盤 3.3 A Non-firm Ofier 虛盤 3.4 A Firm Offer 實盤Chapter 4 Counter-offers 還盤 4.1 Requests for Lower Price 要求降價的還盤 4.2 Declining Price Reduction 拒絕降價的還盤 4.3 Concession on Price 做齣降價讓步的還盤Chapter 5 Business Contracts and Orders 商務閤同與訂單 5.1 Placing an Order 下訂單 5.2 Sending a Sales Confirmation 寄送銷售閤同 5.3 Making a Repeat Order 續訂業務 5.4 Failure to Supply 不能供貨Chapter 6 Payment Terms 付款方式 6.1 Asking for Easier Terms 要求寬鬆的付款方式 6.2 Requesting for Payment by D/A 要求承兌交單的方式付款 6.3 Requesting for Payment by D/P 要求付款交單的方式付款Chapter 7 Letter of Credit 信用證 7.1 Urging the Establishment of L/C 催開信用證 7.2 Applying for L/C 申請開立信用證 7.3 Advising the Establishment of L/C 通知開立信用證 7.4 Amending L/C 修改信用證 7.5 Asking for Extension of L/C 要求展證Chapter 8 Shipment and Insurance 裝運與保險 8.1 Packing Requirement 包裝要求 8.2 Urging Shipment 催裝 8.3 Proposing Part Shipment and Transshipment 建議分批裝運和轉運 8.4 Shipping Advice 裝船通知 8.5 Insurance 保險Chapter 9 Complaints and Claims 申訴與索賠 9.1 Complaints for Inferior Quality 因質量低劣提齣索賠 9.2 Claims for Poor Packing 因包裝不當提齣索賠 9.3 Claims for Shoa Delivery 因數量短缺提齣索賠 9.4 Claims Accepted 理賠 9.5 Claims Rejected 拒賠Chapter 10 Agency 代理 10.1 Asking for a Sole Agency 要求獨傢代理 10.2 A Favorable and Unfavorable Reply 同意與拒絕代理Part 2 Business Documents 單證 Chapter 1 Contract 閤同 Chapter 2 The Application of L/C 開證申請書 Chapter 3 L/C 信用證 Chapter 4 Certificate of Origin 原産地證 Chapter 5 Packing List 箱單 Chapter 6 Invoice 發票 Chapter 7 Insurance Policy 保險單參考文獻
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