Part 1 Daily Services日常服務 Unit 1 Greeting and Reception招呼與接待 Unit 2 At the Inquiry Desk在問詢處 Unit 3 Introduction介紹 Unit 4 Suggestions to a Customer嚮客戶提建議Part 2 Credit Card Business信用卡業務 Unit 1 Inquiries about Credit Cards信用卡谘詢 Unit 2 How to Use Credit Cards信用卡的使用 Unit 3 Overdraft ofCredit Cards信用卡透支 Unit 4 Reporting a Lost Passbook存摺掛失Part 3 Personal Remittance個人匯款 Unit 1 Bank Transfer銀行轉賬 Unit 2 Remittance匯款 Unit 3 Buying Traveler's Cheques購買旅行支票 Unit 4 Cashing a Traveler's Cheques兌現旅行支票Part 4 Foreign Exchange Business外匯業務 Unit 1 Foreign Exchange Dealings外匯交易 Unit 2 Inquiry about Interest Rates詢問利率 Unit 3 Explaining Rates ofExchange解釋匯率 Unit 4 Foreign Exchange Services外匯服務Part 5 Cash Services現金業務 Unit 1 Opening a Savings Account開立儲蓄賬戶 Unit 2 Handling Withdrawals辦理取款 Unit 3 Handling Deposits辦理存款 Unit4 Talking about RMB談論人民幣Part 6 E-banking電子銀行業務 Unit 1 Phone Banking電話銀行 Unit 2 Online Banking網上銀行 Unit 3 Using an Automated Teller Machine使用自動櫃員機 Unit 4 Computerized Banking銀行電腦化Part 7 Credit and Financing Business信貸與理財業務 Unit 1 Personal Housing Loan個人住房貸款 Unit 2 Personal Loan私人貸款 Unit 3 Stock Market股票市場 unit 4 Making a Credit Investigation進行資信調查Part 8 Insurance Services保險業務 Unit 1 Life Insurances人壽保險 Unit 2 Auto Insurances汽車保險 Unit 4 Cargo Transportation Insurances貨運保險 Unit 5 Other Insurances其他保險
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