Chapter 1 An Overview of Business Writing Objectives 1.1 Writing Principles 1.2 Rules of Good Writing 1.3 Writing Procedures 1.4 ExercisesChapter 2 The Form of A Business Letter Objectives 2.1 The Layout of A Business Letter 2.2 The Structure of A Business Letter 2.3 ExercisesChapter 3 Establishing Business Relations Objectives 3.1 General Introduction 3.2 Sample Letters 3.3 Extension 3.4 ExercisesChapter 4 Enquiries and Quotations Objectives 4.1 General Introduction 4.2 Sample Letters 4.3 Extension 4.4 ExercisesChapter 5 Offers and Counter-offers Objectives 5.1 General Introduction 5.2 Writing Contents of An Offer 5.3 Sample Letters 5.4　Extension 5.5 ExercisesChapter 6 Conclusion of Business Objectives 6.1 General Introduction 6.2 Sample Letters 6.3 Extension 6.4 ExercisesChapter 7 Payment Matters Objectives 7.1 Greneral Introduction 7.2 Sample Letters 7.3 Extension 7.4 ExercisesChapter 8 Packing and Shipping Objectives 8.1 General Introduction 8.2 Sample Letters 8.3 Extension 8.4 ExercisesChapter 9 Insurance Objectives 9.1 General Introduction 9.2 Sample Letters 9.3 Extension 9.4 ExercisesChapter 10 Complaints and Claims Objectives 10.1 General Introduction 10.2 Sample Letters 10.3 Extension 10.4 ExercisesChapter 11 Agency Objectives 11.1 General Introduction 11.2 Sample Letters 11.3 Extension 11.4 ExercisesChapter 12 International Invitation for Bid and Bidding Objectives 12.1 General Introduction 12.2 Sample Letters 12.3 Extension 12.4 Exercises参考文献
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