Service Failure 2024 pdf epub mobi 電子書 下載


Service Failure

簡體網頁||繁體網頁

Service Failure pdf epub mobi 著者簡介


Service Failure pdf epub mobi 圖書描述

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. The results can be both surprising and illuminating, such as: company culture doesn't always support service excellence; over-emphasis on cost reduction often increases the cost of service; employees are torn between doing the right thing for the customer and following policy; poor products and services can make helping the customer nearly impossible; and, employees' interests often don't align with company goals. Once core problems are identified, the book offers corrective solutions, including redirecting coaching efforts, revisiting policies and procedures, clarifying roles and responsibilities, and more. Filled with inside stories from well-known organizations and the latest scientific research, "Service Failure" helps people overcome the obstacles preventing them from doing their very best.

Service Failure 2024 pdf epub mobi 電子書 下載

Service Failure pdf epub mobi 圖書目錄




點擊這裡下載
    


想要找書就要到 本本書屋
立刻按 ctrl+D收藏本頁
你會得到大驚喜!!

發表於2024-11-05

Service Failure 2024 pdf epub mobi 電子書 下載

Service Failure 2024 pdf epub mobi 電子書 下載

Service Failure 2024 pdf epub mobi 電子書 下載



喜欢 Service Failure 電子書 的读者还喜欢


Service Failure pdf epub mobi 讀後感

評分

評分

評分

評分

評分

類似圖書 點擊查看全場最低價
出版者:
作者:Toister, Jeff
出品人:
頁數:208
譯者:
出版時間:2012-11
價格:$ 20.28
裝幀:
isbn號碼:9780814431993
叢書系列:

圖書標籤: Sales   


Service Failure 2024 pdf epub mobi 電子書 下載
想要找書就要到 本本書屋
立刻按 ctrl+D收藏本頁
你會得到大驚喜!!

Service Failure pdf epub mobi 用戶評價

評分

評分

評分

評分

評分

Service Failure 2024 pdf epub mobi 電子書 下載


分享鏈接





相關圖書




本站所有內容均為互聯網搜索引擎提供的公開搜索信息,本站不存儲任何數據與內容,任何內容與數據均與本站無關,如有需要請聯繫相關搜索引擎包括但不限於百度google,bing,sogou

友情鏈接

© 2024 onlinetoolsland.com All Rights Reserved. 本本書屋 版權所有