Shows how the points of interaction that determine how customers view a company and its brand are becoming the new frontier of competitive advantage. Proposes ways companies can reengineer their front-office operations to deploy three different types of service interfaces. DLC: Customer services--Management.
發表於2024-11-08
Best Face Forward 2024 pdf epub mobi 電子書 下載
圖書標籤:
Best Face Forward 2024 pdf epub mobi 電子書 下載