This guide will help managers develop the skills to deal with difficult people and personalities and learn to work productively with them

Readers will learn to manage anger and negativity in the workplace, understand how to use feedback to improve a situation and know when and how to hold people accountable for their actions.

* Avoid Conflicts and Negativity

* Foster Positive Behaviour

* Motivate Underperformers

Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

length: (cm)21.5 　　　 　　　　　 　　　　　 width:(cm)13.2