Good business writing is not a gift, which you either have or you don't. It is a process that can be taught and managed like any other business process. "The McGraw-Hill 36-Hour Business Communication Course" will teach that process in 36 hours. Author, teacher, and writing coach Ken Davis helps readers manage their writing skills through a proven 12-step program. From knowing your audience to effectively delivering the message, Davis shows how anyone can become better, more effective communicators.Whether writing better e-mails or memos, or creating more concise reports, "The McGraw-Hill 36-Hour Business Communication Course" shows business professionals of all levels how they can improve their writing in order to become more effective at their jobs. With the self-tests, exercises, and exams common to "The McGraw-Hill 36-Hour Course Series", this handy guide shows how anyone can be a better writer - and why it's important. But, far from a primer on spelling, punctuation, and grammar, this real-world guide will help readers deliver their messages more clearly, more concisely, and more effectively, regardless of the medium.