GLENN SHEPARD is the owner and founder of Glenn Shepard Seminars in Nashville, Tennessee. Nearly 100,000 managers, from Fortune 500 companies and small businesses alike, have attended his seminars. He is also the author of How to Manage Problem Employees, from Wiley.

Almost every business undertakes employee evaluations, but few do it right. Per-formance evaluations are a valuable opportunity for employees and employers to share constructive feedback and improve cooperation. This book is intended to help managers make the most of their annual performance evaluations.

　　Properly administered, performance evaluations help in making decisions regard-ing layoffs, promotions, and raises; assessing training needs; improving substandard performance; measuring progress and growth; and setting goals. They can help motivate employees and keep employees and management working towards team goals. A well-designed employee evaluation program will not only help you keep tabs on employees, but can also serve as a valuable source of feedback on the state of your business as a whole.